At our cannabis website, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Contact us within 14 days of receiving your order to initiate a return or refund. Please note that all products must be unopened, unused and in their original packaging. Returns will be processed within 5-7 business days. Shipping and handling fees are non-refundable. Please contact our customer service team with any questions or concerns regarding our refund and return policy.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.